SERVICE DIVISION

Management of laboratory instruments maintenance

Each user can control his/her instruments thanks to the Help Desk Platform, which allows the operators to coordinate ordinary and extraordinary assistance and manage certifications and validations.

SERVICES

  • Database updating

  • Scheduling of ordinary maintenance

  • Urgency management for extraordinary maintenance

  • Coordination and validation of new instruments installation

  • Database updating

  • Scheduling of ordinary maintenance

  • Urgency management for extraordinary maintenance

  • Coordination and validation of new instruments installation

  • Spare part purchasing

  • Coordination between calibration, certification and validation services

  • Activity reports and data tracking

  • Safety documentation management in full compliance with pharma regulations

ADVANTAGES

  • One supplier for maintenance management

  • Analysis of different maintenance contracts together with end users

  • Excel file divided by Business Unit

  • One supplier for maintenance management

  • Analysis of different maintenance contracts together with end users

  • Excel file divided by Business Unit

  • Managing of different suppliers, scheduling deadlines and coordination of maintenance activities

  • Data tracking

  • Speed and efficacy in management of urgent solutions

HELP DESK PLATFORM

  • Simple and intuitive

  • Different level of users with access controlled by password

  • Confirmation for any status variation

  • Simple and intuitive

  • Different level of users with access controlled by password

  • Confirmation for any status variation

  • Updated laboratory database

  • Historical data

OUR PARTNERS

  • Actavis – gruppo Teva©Alfasigma
  • Angelini
  • Bayer Healthcare Spa
  • Bipso GmbH
  • Bracco Spa
  • Bracco Suisse
  • Centro Diagnostico Italiano
  • Chemi Spa
  • Chiesi Farmaceutici Spa
  • Covestro Spa
  • Delpharm Spa
  • Diasorin Srl
  • GSK Vaccines Srl
  • Ibsa
  • Istituto Auxologico Italiano
  • Livanova
  • Kedrion
  • Nicox
  • Novartis Pharma
  • RBM Merck Serono
  • RIS Parma
  • Rohm and Haas
  • Sanofi Spa
  • Sorin Group
  • Spin Spa
  • Toscana Life Sciences
  • Zambon Spa
  • Zambon Switzerland
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